客服中心

• Customer Service with Call Centers (36.12KB, PDF)
• Taming the Contact Centre Dragon - One Seat at a Time (261.51KB, PDF)
• Under Pressure - How to Stay in the Game (730.54KB, PDF)
• 瞭解自動化的做法、執行步驟與時機 (361.26KB, PDF)

資料中心

• Data Centre Virtualisation Touches Everything (174.11KB, PDF)
• Opinion Piece: DatacentreTransformation (1.77MB, PDF)
• 綠色資料中心的七大設計考量 (463.69KB, PDF)
• 虛擬化攸關所有事務 (269.43KB, PDF)

整合通訊

• 7 key steps for identity management in a unified communications world (372.85KB, PDF)
• Connect, Communicate & Collaborate with Confidence (114.69KB, PDF)
• Dealer Desk of the Future (1.21MB, PDF)
• How can banks and financial institutions address demand for increased competitiveness, productivity and scalability on trading floor (3.03MB, PDF)
• Opinion Piece - Best Practices for Deploying Cisco TelePresence (1.51MB, PDF)
• Opinion Piece - TelePresence A Reality in The Business World (1.44MB, PDF)
• Secure Unified Communications (457.46KB, PDF)
• White Paper: An Evolutionary Journey to an Intelligent Network Architecture (210.41KB, PDF)
• 安全的網路電話 (442.37KB, PDF)
• 成功部署 IP 網路電話的七大考量 (532.48KB, PDF)
• 成功部署整合協作的七大守則 (251.21KB, PDF)
• 整合通訊與彈性工作 (588.69KB, PDF)
• 部署網際網路語音協定 (720.90KB, PDF)

微軟解決方案

• Dynamic Desk Deployment (215.45KB, PDF)
• Eight simple steps to effective software asset management (651.48KB, PDF)
• Managing the Rise of Instant Messaging in the Workplace (23.91KB, PDF)
• Seven Steps to Successful Desktop Deployment (289.06KB, PDF)
• The Role of Presence in the Contact Centre (3.48MB, PDF)

資訊安全

• Dont take Security off your priority list (185.28KB, PDF)
• Securing the Contact Centre in Asia-Pacific (1.16MB, PDF)
• 主動因應安全的行動辦公 (577.97KB, PDF)
• 主動因應當前的資訊安全趨勢 (766.54KB, PDF)

網路效能優化

• IT Governance and Outsourcing – What are the Implications for Service Providers? (682.50KB, PDF)
• Meeting the challenges of supplier relationship in a multisourced environment (665.72KB, PDF)
• Multisourcing - A blueprint for successful IT sourcing (1.51MB, PDF)
• Painpoints of Organisations Towards a Multisourcing Model (452.04KB, PDF)
• The Impact of Multivendor Procurement Strategies - on the Infrastructure ‘Piece’ of Outsourcing (738.72KB, PDF)
• The New 802.11n Wireless Standard: Bringing Mobility to Your Business (796.09KB, PDF)

網路整合

• Does Wireless Mesh with Your Organisation (319.92KB, PDF)
• Freedom of the Road: Network Optimisation and Drive to Maximise The Network (586.65KB, PDF)
• Lay Byes and Fast Lanes: How Network Optimisation Can Fast Track Performance in All the Right Ways (573.33KB, PDF)
• Managing the Complexities of Compliance (242.36KB, PDF)
• Network Optimisation: Taking the Road Trip to Network Nirvana (533.70KB, PDF)
• Stop signs and yields - Why your network needs a helping hand (1.11MB, PDF)
• The Straw that broke the Network’s Back - Is your Network Future-Ready? (286.32KB, PDF)
• Virtualisation Ready Networks (244.27KB, PDF)
• 管理繁瑣的法令遵循需求 (492.83KB, PDF)

服務

• Datacraft Service Philosophy (763.40KB, PDF)
• The Multi-sourced City: Fact or Fiction (134.40KB, PDF)